Terms & Conditions
Confirming and abiding by each county's importation requirements is the responsibility of the purchaser. The supplier is therefore not liable for replacement or refund of products which are confiscated by customs or for the payment of any taxes due on products ordered.
It is the responsibility of the purchaser to check local regulations and to order prescription medicines only after a prescription has been received following a consultation with a physician.
The supplier is not responsible for any delivery that is lost as a result of incorrect shipping information being provided by the purchaser. If goods are returned after initially being delivered to an incorrect address, they will be resent and the cost of the redelivery will be charged to the purchaser.
The supplier is not responsible for losses or damage in transit caused by the postal service.
If an incorrect order is sent or a delivery error is made because of a supplier error, the correct products will be sent at no additional cost to the purchaser. The incorrect order must however be returned to the supplier or the cost of these products will also be charged to the purchaser.
The Products shall be delivered on the date stipulated in the Purchase Order
The supplier is not responsible for delays in delivery caused by third parties such as delays in supply by manufacturers or delays in the postal service.
Prices are subject to change without notice dependent on international currency fluctuations.
The supplier reserves the right to waive certain conditions with individual customers and in particular situations at its discretion. This will not imply a change to the standard Terms and Conditions listed above.
The availability of products listed on this site is subject to change without notice.
Returns / Refunds Policy/Cancellation
Because of the nature of pharmaceutical products, order cancellations cannot and will not be accepted after goods have been dispatched.
If products are returned to the supplier by customs in an undamaged condition the purchaser will be entitled to a refund.
We will do everything we can to make sure your order arrives in good condition, but this may not always be the case. If you are not satisfied with your order as a result of our error, we will refund the full amount of your purchase as well as shipping charges. These errors include orders containing incorrect items, defective medication, or damaged products. If you are unhappy with your order, do not hesitate to contact us by e-mail, through our Contact Us page.
Please note that we will only provide refunds for the original shipping charges as a result of our error.
If you are considering a charge-back against your credit card for any reason, please contact us first so that we may resolve any issues you have with your order.
In case the delivery is not made on time, is misplaced or damaged; We will replace or provide a full refund.
Flight disruptions and cancellations as well as local governments' restrictions may cause delays in the processing and delivery of all types of items.